Join the J.C. Hart Team! Click here to see our current job openings.

Why You Should Look For 24/7 On-site Apartment Maintenance in Indianapolis

August 07, 2020
Patio at North Haven

It’s after midnight, and while you’re off to bed, you hear a light dripping. Glancing up, you notice a wet spot on the ceiling that’s starting to grow . Panic falls upon you as you run for a pot or waste paper basket to catch the water.

What’s your next move? Is there an emergency phone number for apartment maintenance? How many minutes will it take for them to arrive? Is this something that will have to wait until the next morning? Or were you shrewd enough to rent a place with 24/7 on-site emergency apartment maintenance in Indianapolis?

What Is An Emergency Maintenance Request?

Master bedroom in Indianapolis apartments.

Hopefully, most of your apartment maintenance requests will be routine. You might find that your stopped up tub drain needs a little more muscle than a bottle of Liquid Plumber. Or maybe you inadvertently put a hole in the drywall while you tried to hang some curtains. These are irritating disruptions that can be fixed the next day instead of needing a rushed maintenance call in the midnight hour.

But, there are a few repairs that need instant maintenance. Forget about a leaky pipe and all your stuff in your 1-bedroom apartment could have significant damage. A broken fire detector can keep you -- and your next door neighbors -- restless all night. Emergency maintenance might also be warranted if your the HVAC stops working during intense weather. Remember, any problem that threatens your things or life warrants a call into the emergency maintenance hotline.

Why Should You Insist On 24/7 On-Site Emergency Apartment Maintenance In Indianapolis?

Exterior view of a Indianapolis apartment community.

Every apartment complex in Indianapolis has a form of emergency maintenance, however, the skill and delivery can differ wildly. You can instantly tell how swiftly your off-hour requisitions will be attended to by what takes place if you call in a problem. For some apartments, the night contact number goes to an on-site maintenance technician that should deal with the repair right away or return a prompt call back after you leave a text to a voicemail box, which then goes to the on-call front-office worker, who then forwards the request to an outside contractor,who then drives over to your place to assess the damage.

The time difference between the two situations can seem outrageous, especially when you’re worried about your family’s safety . If your building has 24-hour emergency maintenance, then a technician should arrive there within the hour or at a minimum give you a reasonable idea when they’ll be there. That’s so much more professional than sitting around for hours wondering if a contractor is coming.

A Few Questions You Should Ask When You Go On An Apartment Tour

Exterior view of a Indianapolis apartment building.

While you tour your apartment and explore the wonderful apartment amenities in Indianapolis, be sure to find out about the maintenance procedures. Specifically, ask these 3 questions:
  • Does your apartment use on-site technicians or do they use subcontractors?

  • Can you submit maintenance requests by online or phone?

  • Can you explain the off-hours maintenance procedure ? And how long does it take for maintenance to show up?

These are answers that you should understand before it’s 3:00 AM and you’re watching the apartment flood coming from your upstairs neighbor’s toilet.

City's End - Fountain Square Apartments Provides 24/7 On-Site Apartment Maintenance

With City's End - Fountain Square Apartments, we want you to always enjoy your apartment. We staff on-site maintenance technicians that will answer most emergency maintenance request anytime. Contact us at (463) 231-3192 or push the “book a tour” button today!